FAQ
Frequently Asked Questions
Helpful information about pet products, orders, payments, shipping, tracking, returns, refunds, and customer support.
Who operates MAVQENON?
MAVQENON is operated by Hangzhou Moxiu Network Technology Co., Ltd.
What does MAVQENON sell?
We offer pet beds, travel gear, feeding products, grooming tools, bathing supplies, and pet-supply storage.
What currency are prices shown in?
Unless otherwise stated on the storefront, product prices are shown in U.S. dollars (USD).
How can I ask about sizing or suitability?
Email customer support with the product name and the relevant pet size, weight, or fit question.
Can I change or cancel an order?
Contact us as soon as possible. Whether a change or cancellation can be completed depends on the order's processing status.
How do I track my order?
Use the tracking information provided after dispatch when available. Contact us with your order number if you need help.
What if my item arrives damaged or incorrect?
Contact us promptly with your order number and relevant photographs or videos so the issue can be reviewed.
How do I request a return?
Contact customer support before sending any item back. Approved requests will receive return instructions and the appropriate destination.
Should I send a return to the business address?
No. The registered business address is not automatically the return warehouse address.
How are refunds handled?
If a refund is approved, it will be processed through the applicable payment method used for the order. Posting time may vary by provider.